AllVideoAI

Return and Refund Policy

Effective date: July 30, 2026

AllVideoAI provides digital services that may begin immediately after purchase or generation submission. This policy explains when credits or money may be returned.

1. Generation Credits

Credits may be frozen before a generation is submitted.

  • A successful child generation settles the credits confirmed when that job started.
  • If a child generation fails, is canceled before provider submission where supported, or reaches a terminal timeout without an output, its frozen credits may be released automatically.
  • A batch may be partially successful. Successful child jobs remain charged while unsuccessful child jobs may receive a credit release.
  • Regeneration is a new request and uses new credits.

An output that completed successfully is generally not eligible for a credit return merely because of creative preference, prompt interpretation, style, motion, artifacts, or other subjective quality concerns.

2. Subscriptions and Top-Ups

Subscription fees, renewals, and credit top-ups are non-refundable after confirmation except:

  • Where required by applicable consumer law;
  • For a verified duplicate or unauthorized charge;
  • For a billing error caused by AllVideoAI or its payment processor;
  • Where checkout or a written offer expressly provides a refund right.

Canceling a subscription stops future renewals but does not automatically refund the current billing period. Unused credits have no cash value.

3. Technical Issues

Before requesting a refund, allow us to investigate the relevant generation status, provider attempt, credit ledger, and payment record. We may resolve a technical issue by releasing frozen credits, restoring incorrectly deducted credits, correcting account access, or providing another remedy required by law.

Temporary provider delays, a model becoming unavailable, or a browser problem does not automatically qualify for a monetary refund if no paid credits were finally consumed.

4. How to Request Review

Contact support@allvideoai.com and provide:

  • The email address associated with the account;
  • The generation batch or job ID, if applicable;
  • The transaction or order ID for a payment issue;
  • A concise description of the problem and approximate time.

Do not send passwords or full payment-card details. We may ask for information needed to verify account ownership.

5. Mandatory Rights

Nothing in this policy limits refund, cancellation, or withdrawal rights that cannot legally be excluded. Where mandatory law or the payment processor's merchant-of-record obligations provide greater protection, those rules control.